Returns & Exchanges

At London Lash, we want you to be completely satisfied with your professional supplies. If you are not happy with your purchase, you can return unopened and unused products within 14 days of delivery.

Return Process

• 1.
  Initiate Your Request

  Contact our customer support team with your order number and the reason for your return to receive a Return Authorization form.

• 2.
  Prepare Your Package

  Securely pack the items in their original, unopened packaging to ensure they are not damaged during transit back to our warehouse.

• 3.
  Ship the Items

  Affix the provided return label or use a tracked shipping service to send your package to our London distribution center.

• 4.
  Quality Check & Refund

  Once our technicians verify the items are in resellable condition, we will process your refund or exchange within 5-7 business days.