Frequently Asked Questions

Everything you need to know about your London Lash order.

How long does shipping take?

We offer standard and express shipping options. Standard delivery typically takes 3-5 business days, while express delivery arrives within 1-2 business days across the UK.

Are your lash adhesives professional grade?

Yes, all London Lash adhesives are formulated for professional use only. They are designed for high performance, long retention, and comply with all safety regulations.

What is your return policy?

We accept returns on unopened and unused products within 14 days of delivery. For hygiene reasons, we cannot accept returns on opened liquids, adhesives, or used lashes.

Do you ship internationally?

Absolutely. London Lash ships to over 100 countries worldwide. Shipping costs and delivery times vary by location and will be calculated at checkout.

Can I track my order?

Yes, once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your shipment's progress.

Are London Lash products cruelty-free?

Yes, we are committed to ethical beauty. All of our lashes and chemical products are 100% cruelty-free and never tested on animals.